Key Points
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Doors: 5:15pm
KidCutUp: 5:30pm
Gayle: 6:15pm
The Script: 7:05pm
P!nk: 8:25pm
Curfew: 10:30pm
Timings are approximate and subject to change.
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Under 14’s must be accompanied by an adult 18 years or older.
No under 12’s on the pitch.
No under 5’s permitted in the stadium.
All patrons attending the concert must hold a valid concert ticket.
Age restrictions are subject to change.
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Please contact the Principality Stadium with any questions regarding accessibility.
By phone: 029 20 822 432
By email: customercare@wru.wales
Quiet Room
The quiet room is located opposite 426. Please speak to your nearest steward for access.
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Bag policy
We will not permit large bags into the Principality Stadium, only small bags and handbags allowed.
No larger than A4 Size (30cm x20cm x20cm).
Bottle policy
Collapsible 500ml bottles will be allowed into the stadium but must be empty at point of entry. Water refill points are available on all levels.
Smoking policy
Strictly no smoking & vaping.
Prohibited items
No fireworks, smoke canisters, laser pointers, Unmanned Aerial Vehicles (i.e drones) or other similar articles are permitted in the Venue and any person in possession of any such articles may be refused entrance.
No flags, banners, posters, poles and any item that will cause obstruction to other members of the audience are to be brough into the Venue. Bunch’s of flowers, large pillow gifts or fluffy toys will not be permitted into the stadium. Anyone found with items will be asked to dispose of them prior to entry into the Venue.
No glass bottles or containers, metal cutlery, sharp items or any items likely to compromise safety are to be brought into the Venue.
No recording, filming, or photographic equipment (audio or audio visual) may be brought into the Venue. Photography or use of recording equipment is prohibited.
The full list of prohibited items can be found here.
Be Safe Be Sound
We are working with Counter Terrorism Policing to encourage live music fans to #BeSafeBeSound.
Counter Terrorism Policing is collaborating with the UK’s biggest music venues, arenas and festivals to deliver vital safety advice to the public.
We all have a role to play in keeping each other safe. Your safety is our priority.
You can play your part by trusting your instincts, and if you see something that doesn’t feel right, tell security. Our teams will take every report seriously. You won’t be wasting their time.
Here are some quick tips to help you have a safe and enjoyable time:
Arrive early, allowing more time for security checks and measures.
Be patient with security checks. It might seem inconvenient, but they are in place to help you.
Keep it simple and minimise what you carry. Fewer bags to search will speed up entry.
Stay alert and look out for each other. If you see something that doesn’t feel right, tell security. Don’t leave it to someone else.
Don’t leave bags unattended. Never agree to look after a stranger’s bag, no matter how genuine they seem.
If there is an incident, listen to staff and any announcements.
In an emergency, always call 999.
Have an amazing time, and if you see something that doesn’t feel right, report it to security straight away. Thank you for playing your part. #BeSafeBeSound.
Further advice: For more information and safety advice, please visit the Counter Terrorism Policing website.
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Only food and beverage purchased at the Principality Stadium may be consumed.
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Please ensure you check the weather forecast prior to departure and ensure that you bring appropriate clothing for all weather conditions.
Please apply sunscreen regularly even when not in direct sunlight.
No umbrellas will be permitted in to the stadium. In the event of adverse weather conditions, we would advise bringing a rain mac or disposable rain coat.
The show will not be cancelled in the event of inclement weather.
Ticketing
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All tickets will be issued digitally
You will need to have access to a smartphone to download the relevant digital ticketing app and get your digital tickets to enter the Principality Stadium.
Do not screenshot
Please do not attempt to screen shot any of your tickets as this is not permitted and may result in the invalidation of tickets.
Fully charged
Make sure your smartphone is fully charged before leaving for the stadium.
Ticket transfer
Please transfer tickets to your friends/family before you arrive at the stadium. Public WIFI is not available at the Principality Stadium.
Please contact your point of purchase for any ticket enquiries.
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To help locate your seat please refer to the seating plan here.
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Please contact the ticket agent you purchased your ticket through. They will be able to assist you.
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Tickets will be available to purchase and collect on the day of the event from the Promoters box office.
The Promoters box office can be found in the WRU shop and box office on Westgate Street (located next to gate 3). Please observe signage or ask a steward who will direct you to this location.
Please bring your booking reference number and ID.
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Should you have a query leading up to the day of the concert please contact us or your point of purchase.
For complaints whilst at the concert, please visit the Promoter box office which can be found in the WRU shop and ticket office on Westgate Street (located next to gate 3). Please observe signage or ask a steward who will direct you to this location.Any complaints about the Holder’s ability to view the concert from his/her seat (if any) must be made to the Promoter’s on-site box office within thirty minutes of the commencement of the headline act’s performance. Post event complaints cannot be validated.
Any other complaints regarding the concert must be made during the concert to the Promoter’s on-site box office, the location of which is described above.
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Please always use an authorised ticket agent. We use the following agents:
Event Travel (VIP and hospitality packages)
Other authorised ticket agents may be used for your event. Please contact us if your chosen agent doesnt appear above.
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Our Promoter Terms & Conditions can be found here.
Travel
Ticket holders are encouraged to consider walking, cycling and public transport when travelling to the stadium.
For up to date information please check the Cardiff Council - Travel advice for major events page.
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Ticket holders are encouraged to plan their travel well ahead and make allowances for busy motorways and trunk roads.
Traffic information service for motorways and trunk roads in Wales can be found here.
Road closures
All roads will close 2pm - midnight. Full details from Cardiff Council please click here.
Park & ride
Full park and ride information from Cardiff Bus can be found here.
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Travel sustainably with likeminded P!nk fans with Big Green Coach.
Your carbon neutral coach will arrive at the stadium before the music starts and leave after the end of the show.
You don’t need to worry about parking, leaving the concert early to catch public transport or booking a hotel.
Check out pick-up locations on the Big Green Coach website and secure your seat from just £30.
Food & Drink
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There will be a large and varied selection of food and drink including vegetarian options available for sale within the Principality Stadium.
At the Principality Stadium we want to ensure you have the best experience when attending your chosen event. Please find below a list of food and beverages available from gates open until the main act appear on stage.
Inside the gate
Gate 3 - Burger Van (gluten free and vegan option), Captain Joe’s Plant Based food, Sweeties Pick and Mix and Ginny Gin
Gate 6 - Burger Van (vegan option), Chang’s wok, Craft Beer.
On the concourse
All our outlets will be offering Hotdogs and Pasties (Vegan option available), Crisps, confectionary, the below extras have been put in place to cater for your needs:
Level 3 - 308, 329 Plant based medley bowls (Gluten free and Vegan), 314 Mr Croquewich (gluten free and vegan), 322 Craft beer and gin.
Level 4 - 406, 431 Plant base medley bowls (Vegan and Gluten free) Nachos (vegetarian or gluten free), 414 Gin and Butchers Block serving Burgers , 416 Craft Beer, 421 Pick and Mix and Rum Bar.
Level 6 - 609, 629 – Plant Based Medley Bowl (gluten free and vegan) 621 Pick & Mix, Slush Popcorn, Frozen cocktails, Butchers block Burgers (gluten free and vegan options), 622 Cocktails.
Any additional needs or requirements, please contact customer care customercare@wru.wales.
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Challenge 21 will be in operation. You may be asked to present identification. Please drink responsibly. Antisocial behaviour will not be tolerated.
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The Principality Stadium is a cashless venue. Food and beverage outlets throughout the stadium accept card and contactless payments only.
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Please contact the Principality Stadium via email info@principalitystadium.wales