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Wembley Stadium Guide

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Key Points

Show timings

+ Saturday

Doors: 5:15pm

Opening act: 6:35pm

Timings are approximate

+ Sunday

Doors: 5:00pm

Opening act: 6:20pm

Timings are approximate

Age restriction

Under 16s must be accompanied by an adult. No under 14s are allowed on to the pitch. No under 2s are allowed in to the stadium.

Accessible seating

The venue is accessible. For all Wheelchair/Ease of Access seating, please call 0800 093 0824.

More information can be found here under Venue Information.

Prohibited items

The full list of prohibited items can be found here.

Smoking policy

Smoking is not permitted in any area of the stadium.

Bag policy

We will not permit large bags and rucksacks into the stadium but you will be permitted to take small bags and handbags in with you. We class small bags as no larger than 35cm x 40cm x 19cm or standard handbags. There are no bag storage facilities available at the stadium. All bags will be subject to 100% search upon arrival at the stadium, any bags that exceed the permitted size will not be allowed in.

Bottle policy

Plastic/metal Reusable Bottles and cans are not permitted into the stadium.

Disposable plastic water bottles are permitted – dependent on the artiste decant policy. E.g if it’s a full decant, no bottles will be allowed in, if its tops off, all tops will be removed at the turnstiles.

Weather

The show will not be cancelled in the event of inclement weather.


Ticketing

+ Where are my seats located?

To help locate your seat please refer to the plan below.

Right-click or hold image to expand.

+ My ticket hasn't arrived, what should I do?

Please contact the ticket agent you purchased your ticket through. They will be able to assist you.

+ I need to collect my tickets. Where is the box office?

Tickets will be available to collect on the day of the event from the promoter box office.

The box office can be found on the mezzanine level outside the Club Wembley entrances. Please observe signage or ask a steward who will direct you to these locations.

Please bring your booking reference number and ID.

+ I have a complaint/query, who should I talk to?

The box office can be found on the mezzanine level outside the Club Wembley entrances. Please observe signage or ask a steward who will direct you to these locations.

Any complaints about the Holder’s ability to view the concert from his/her seat (if any) must be made to the Promoter’s on-site box office within thirty minutes of the commencement of the headline act’s performance. Post event complaints cannot be validated. Any other complaints regarding the concert must be made during the concert to the Promoter’s on-site box office, the location of which is described above.

+ Have I purchased my ticket(s) from an authorised seller?

Please always use an authorised ticket agent. We use the following agents:

Alt Tickets
AXS
Gigantic
See Tickets
The Ticket Factory
Ticketmaster
Ticket Quarter
Ticketweb
Event Travel (VIP and hospitality packages)

Other authorised ticket agents may be used for your event. Please contact us if your chosen agent doesnt appear above.

+ What are your Terms & Conditions?

Our Promoter Terms & Conditions can be found here.


Travel

Finding the Stadium

Wembley Stadium, London, HA9 0WS

0844 980 8001

info@wembleystadium.com

 

+ I'm travelling by car. Will there be parking available on site?

For supporters wishing to drive please note there will be very limited spaces available at the stadium. Therefore we would strongly advise the use of public transport. If parking is required please book well in advance via Wembley Official Parking to guarantee your parking space.

Blue badge parking is available to purchase via Wembley Official Parking.

Please note that local road closures will be in place around the stadium on event day approximately 4 hours prior to kick off so plan travel accordingly.

+ I'm travelling by train. What is the nearest station?

London Underground

  1. Wembley Park (Metropolitan Line and Jubilee lines)
  2. Wembley Central (Bakerloo line)

London Overground

  1. Wembley Central (Watford Junction – London Euston)

National Rail

  1. Wembley Central (London Northwestern Railway and Southern Railway)
  2. Wembley Stadium (Chiltern Railways)

Please note that there may be some minor disruptions across the London Underground on the event day. Please be sure to plan your journey in advance here.

+ I'm travelling by bus. How do I get to the ground?

Local buses to the Stadium include 18, 83, 92 and 224. Please note that London buses no longer accept cash, therefore any supporters travelling by bus will need to pay for the fare using an Oyster card or contact less payment card. A single adult fare is £1.50.

For London tube, road, bus and other services please visit tfl.gov.uk. Find train times and fares at nationalrail.co.uk or call 0871 200 4950.


Food & Drink

+ What food and drink will be available?

There will be a full complement of food & drink refreshments on offer throughout the show.

You will be required to provide photo ID as proof of age when purchasing alcohol.

+ What forms of payment are accepted?

Cash and Card. There will also be cash machines available on the internal and external concourse.

+ I have specific medical & dietary needs. Can I bring my own food and drink?

An exception will be made for medically necessary items after inspection by security personnel and contacting the venue prior to the day of the concert by clicking here. As per above, you will require a certificate issued by the venue's guest services team.

Visitors are allowed to bring small quantities of food for personal use only. It must fit within your one bag allowed. Bottles and cans are not permitted into the stadium.

No alcohol is permitted into the stadium.


Weather

Please ensure you check the weather forecast prior to departure and ensure that you bring appropriate clothing for all weather conditions.

+ Is there a cloakroom on site?

No, there is no cloakroom facility available for this event.


For information please visit: wembleystadium.com.

Any questions? Email us.

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